Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@uTap.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@uTap.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@lumola.shop.
Here's a return and refund policy tailored to the uTap NFC card. Since this is a legal page, treat this as a starting template — it's not legal advice, and you may want a lawyer to review it before publishing, especially around any state-specific consumer protection rules.
Return & Refund Policy
30-Day Money-Back Guarantee
We want you to be confident in your purchase. If you're not satisfied with your uTap NFC Review Card for any reason, you can return it within 30 days of delivery for a full refund.
How to Start a Return
To begin a return, contact our support team with your order number and the reason for your return. We'll send you return instructions and a confirmation once your request is approved. Please do not send items back without first reaching out, as returns sent without prior contact may be delayed.
Condition for Refund
Items should be returned in their original condition, including any packaging, cards, or accessories that came with your order. If the product is damaged, misused, or missing parts not due to our error, we may deduct a portion of the refund to reflect the reduced value.
Refund Timing
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Please note your bank or card provider may take additional time to post the refund.
Non-Returnable Situations
Refunds do not cover:
- Orders returned after the 30-day window
- Items damaged from misuse or accidental damage after delivery
- Custom-programmed cards that were altered or reset outside of our setup process (if applicable to your setup flow)
Exchanges
If you received a defective or incorrect item, contact us and we'll arrange a replacement at no additional cost, rather than requiring a separate return and reorder.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped, defective product, etc.), in which case we'll cover return shipping.
Questions
If you have any questions about this policy, reach out to our support team and we'll be glad to help.